Terms of sale
Hrvatska verzijaDraft: this text is a template. Before the shop opens, have it reviewed by an accountant or lawyer and add your company details.
Seller
nit studio. Full seller details (name, registered address, tax number and registration) will be listed before the shop opens. Email: kontakt@primjer.hr.
The product
Every sweatshirt is made to your order: with your pet's portrait, in the colour and size you choose and, if you add it, with your pet's name. We stitch the portrait on an embroidery machine from the drawing you see in the editor.
Order and contract
The contract is concluded when you receive our order confirmation email. Contracts are concluded in Croatian or English, and these terms are always available on this page.
Look of the embroidery and colours
The embroidery follows the shapes, markings and colour layout of the drawing in the editor. Tiny details are simplified because thread is thicker than a line in the drawing. We stitch with threads from a fixed palette and pick the nearest shade for each colour, so thread colours may differ a little from the drawing in places, and thread and sweatshirt colours may differ from what you see on your screen. Such small differences are part of embroidery and are not a product defect.
Prices and payment
Prices are in euros and include VAT where applicable. The shipping cost is shown at checkout before you pay. You pay by bank transfer; we start making your order once the payment arrives.
Making and delivery time
We usually ship within 3 working days, and when there are many orders within up to 7 working days, in which case we'll tell you by email. If we don't deliver within 30 days of the contract, you can cancel the contract and get a full refund.
Right of withdrawal
Our sweatshirts are made to your instructions and personalized with your pet's portrait. Under consumer protection law, the 14-day right of withdrawal does not apply to such goods, so we can't take them back for a change of mind.
Liability for defects
We are liable for defects under the Croatian Civil Obligations Act for two years from delivery. What to do with damaged or wrong items is described on the Shipping & returns page.
Complaints
You can send a written complaint by email to kontakt@primjer.hr or by post to the seller's address. We confirm receipt without delay and reply within 15 days of receiving it.
Out-of-court dispute resolution
If we can't settle a dispute together, you can turn to an alternative consumer dispute resolution body, such as the Mediation Centre of the Croatian Chamber of Economy, or to the competent court.
Your photo
By uploading a photo you confirm that you may use it. We don't stitch other people's protected logos, characters or artwork; we may cancel such an order and refund you in full.